These Terms & Conditions govern the use of the PartyNow website, submission of enquiries and the booking and provision of PartyNow event entertainment services.
By submitting an enquiry, accepting a quotation, making a booking payment or otherwise instructing PartyNow to provide services, you confirm that you have read, understood and agreed to these Terms & Conditions.
1. ABOUT US
Business Name: PartyNow Location: London, United Kingdom Email:info@partynow.fun Telephone: 07842 550096
In these Terms, “PartyNow”, “we”, “us” and “our” means PartyNow.
“Client”, “you” and “your” means the person, organisation or business making the booking.
2. OUR SERVICES
PartyNow provides event entertainment and equipment hire services, including but not limited to:
Sky 360 Booth hire
360 Video Booth hire
Magic Mirror Photo Booth hire
Photo booth and event entertainment
Event equipment hire
Props, backdrops and associated add-ons
Other services specifically stated in an accepted quotation
The precise services, duration, equipment, location, setup requirements and price will be those stated in the quotation, booking confirmation or other written agreement between PartyNow and the Client.
PartyNow is not responsible for services, equipment, facilities or arrangements that are not expressly included in the confirmed booking.
3. ENQUIRIES AND BOOKING CONFIRMATION
Submitting an enquiry does not constitute a confirmed booking.
A booking becomes confirmed when:
PartyNow has confirmed availability;
the Client has accepted the quotation or booking details; and
the required 50% booking payment has been received, unless otherwise agreed in writing.
Until these requirements have been met, PartyNow is under no obligation to reserve the requested date, time or equipment.
Once confirmed, PartyNow will reserve the agreed date, equipment, personnel and operational resources for the Client.
4. 50% BOOKING PAYMENT
A 50% booking payment is required to secure and reserve the booking, unless PartyNow agrees otherwise in writing.
The booking payment is not simply a payment towards equipment hire. It secures the agreed date and may prevent PartyNow from accepting other bookings for that date, while also covering work and commitments associated with preparing and reserving the booking.
Once a booking is confirmed, PartyNow may commit resources including:
Equipment allocation
Staff availability
Transport and logistics
Event preparation
Administrative and planning time
Software or operational arrangements
Loss of the opportunity to accept another booking for the same date
The booking payment will therefore be treated in accordance with the cancellation provisions below.
The existence of a 50% booking payment does not remove or restrict any statutory rights the Client may have under applicable consumer law.
5. FINAL BALANCE
Unless otherwise agreed in writing, the remaining 50% balance must be paid no later than 14 days before the event date.
Where a booking is made within 14 days of the event, the full balance may be required immediately.
PartyNow reserves the right not to provide the service where the required balance has not been paid by the agreed deadline.
Where PartyNow is unable to provide the service because the Client has failed to make the required payment, the cancellation provisions of these Terms may apply.
6. CANCELLATION BY THE CLIENT
If the Client cancels a confirmed booking, PartyNow may retain an amount reasonably required to cover losses, costs and commitments arising from the cancellation.
This may include the booking payment where it reasonably reflects PartyNow’s costs, committed resources, preparation and/or loss arising from the cancellation.
The following cancellation structure applies, subject to applicable statutory rights:
More than 60 days before the event
PartyNow will assess any refund having regard to costs already incurred and the likelihood of the date being re-booked.
31–60 days before the event
The booking payment may be retained to the extent reasonably required to cover PartyNow’s losses and costs associated with the cancellation.
15–30 days before the event
The Client may be liable for the booking payment and any further reasonable losses directly resulting from the cancellation.
14 days or less before the event
The Client may be liable for up to the full booking price where PartyNow has committed staff, equipment, transport and other resources and is unlikely to be able to re-book the date.
Where the cancelled date is successfully re-booked, PartyNow will take the replacement booking into account when assessing any amount retained or refunded, subject to costs already incurred and other direct losses.
Any cancellation charge will be assessed having regard to the circumstances and will not exceed what PartyNow is reasonably entitled to retain under applicable law.
7. CHANGES TO A BOOKING
Any request to change:
Event date
Event time
Venue
Equipment
Package
Hire duration
Setup location
Number of services
Access arrangements
must be made in writing.
A requested change is not confirmed until PartyNow has agreed to it in writing.
Changing the event date is subject to availability and may be treated as a cancellation of the original booking where the original date can no longer be accommodated.
Additional charges may apply where a change creates additional equipment, staffing, transportation, setup or operational requirements.
8. VENUE AND CLIENT RESPONSIBILITIES
The Client is responsible for ensuring that the event venue is suitable for the services booked.
Before the event, the Client must ensure that PartyNow has accurate information regarding:
Venue address
Access arrangements
Loading and unloading arrangements
Parking where required
Setup area
Available floor space
Ceiling height
Power supply
Lighting
Stairs, lifts and access routes
Venue restrictions
Event timings
Setup and breakdown periods
Any restrictions imposed by the venue
The Client must obtain any necessary permission from the venue for PartyNow to provide its services.
Where PartyNow has provided setup requirements, RAMS, technical information, dimensions, photographs, diagrams or other guidance, the Client is responsible for ensuring that the proposed setup location complies with those requirements.
9. VENUE RESTRICTIONS AND THIRD-PARTY INTERFERENCE
PartyNow cannot be held responsible for limitations imposed by a venue, venue management, event organiser, contractors, suppliers, performers, guests or other third parties where those limitations prevent or materially affect the agreed service.
This includes, but is not limited to:
Insufficient space
Restricted access
Relocation of the equipment
Obstruction of the agreed setup area
Delayed access to the venue
Delayed setup
Restricted power supply
Venue safety restrictions
Other activities occupying or obstructing the agreed area
Venue instructions that conflict with the agreed setup
Other suppliers or contractors interfering with the agreed setup or operation
Where such circumstances arise, PartyNow will make reasonable efforts to adapt the service where reasonably possible.
However, PartyNow does not guarantee that the full service can be delivered where the Client, venue or a third party has materially changed or restricted the agreed operating conditions.
Where PartyNow has attended the event, made the equipment available and/or provided a substantial part of the booked service, the Client is not automatically entitled to a full refund merely because the service was subsequently reduced, relocated or affected by circumstances outside PartyNow’s reasonable control.
10. EVENT TIMINGS
The booking duration begins and ends at the times stated in the confirmed booking.
Delays caused by the Client, venue, guests or other suppliers will not normally result in an extension of the booking period.
PartyNow will make reasonable efforts to accommodate delays where operationally possible, but additional time is not guaranteed and may be chargeable.
Where PartyNow has completed setup but the Client or venue is not ready for the service to commence, the booked hire period may still run from the agreed start time.
11. EQUIPMENT SAFETY AND CLIENT CONDUCT
The Client is responsible for ensuring that guests use PartyNow equipment responsibly.
PartyNow may immediately suspend or terminate the service where:
Equipment is being damaged or is at serious risk of damage;
Guests behave dangerously or abusively;
Staff are threatened, harassed or subjected to unacceptable behaviour;
The venue becomes unsafe;
The equipment cannot safely be operated; or
Continuing the service would create an unreasonable risk to people or property.
Where termination is caused by the conduct of the Client, guests, venue staff or other third parties acting on behalf of the Client, PartyNow will not normally be responsible for providing a refund for the unused portion of the service, subject to applicable law.
12. EQUIPMENT DAMAGE
All PartyNow equipment remains the property of PartyNow.
The Client may be responsible for the reasonable cost of repairing or replacing equipment damaged by the Client, guests, venue staff, contractors or other persons attending the event, except where the damage results from normal wear and tear or PartyNow’s own negligence.
PartyNow may provide evidence of the damage and reasonable repair or replacement costs where a claim is made.
13. SERVICE DELIVERY AND REDUCED USE
PartyNow’s services are provided for the duration and package agreed in the booking.
The Client acknowledges that the number of guests who choose to use the equipment is outside PartyNow’s control.
No refund or price reduction will normally be due solely because:
Fewer guests use the equipment;
Guests choose not to participate;
The Client’s event is quieter than expected;
The Client does not use all available hire time;
The Client chooses not to use an included feature; or
The Client or venue requests that the equipment is not used for part of the booking.
This does not affect any statutory rights where PartyNow has failed to provide the service in accordance with the contract.
14. CHANGES OR VARIATIONS ON THE EVENT DAY
Any request made on the event day to materially change the agreed service, equipment, location or operating arrangements is subject to PartyNow’s availability and operational requirements.
PartyNow is not obliged to accept an event-day change where doing so would be unsafe, impractical or inconsistent with the agreed booking.
Any additional services, equipment, time or staffing requested on the day may be subject to additional charges.
15. PARTY NOW CANCELLATION
If PartyNow is unable to provide the confirmed service due to circumstances within PartyNow’s reasonable control, PartyNow will make reasonable efforts to:
provide an alternative arrangement;
offer a suitable rescheduled date; or
provide an appropriate refund where the service cannot reasonably be provided.
Where PartyNow cannot perform because of circumstances outside its reasonable control, the Force Majeure provisions below will apply.
16. FORCE MAJEURE
PartyNow will not be responsible for failure or delay in performing the service where this results from circumstances beyond our reasonable control.
Examples include:
Severe weather
Flooding
Fire
Power failure
Transport disruption
Venue closure
Government restrictions
Emergency restrictions
Industrial action
Serious equipment or infrastructure failure
Acts of God
Other circumstances which PartyNow could not reasonably have prevented or overcome
PartyNow will make reasonable efforts to minimise the impact and, where possible, offer an alternative arrangement or rescheduled date.
17. PHOTOGRAPHS AND VIDEO
PartyNow may capture photographs and video during the event for the purpose of operating and marketing its services.
Where media is intended for promotional use, PartyNow will respect any reasonable written opt-out communicated before the event, subject to any legal requirements concerning identifiable individuals.
The Client is responsible for notifying guests where appropriate that photography or video may take place.
18. QUOTATIONS, WRITTEN COMMUNICATIONS AND AGREED DETAILS
The booking confirmation, quotation, invoice and written communications between PartyNow and the Client may form part of the agreement between the parties.
The Client is responsible for reviewing booking details before making payment and notifying PartyNow promptly of any errors or omissions.
Where there is a discrepancy between an earlier enquiry and a later confirmed booking, the latest written confirmation agreed by both parties will normally determine the agreed service.
Verbal arrangements or changes should be confirmed in writing to avoid misunderstanding.
19. COMPLAINTS AND SERVICE ISSUES
If the Client believes that there has been a problem with the service, the Client should notify PartyNow as soon as reasonably possible and, where possible, during the event so that PartyNow has an opportunity to investigate and remedy the issue.
Complaints should be submitted in writing with reasonable details of the issue and any supporting evidence.
Where an issue is capable of being remedied during the event, PartyNow should be given a reasonable opportunity to do so.
Nothing in this section removes any statutory rights available to consumers.
20. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.
Subject to the above, PartyNow will not be liable for indirect or consequential losses where such losses are not reasonably foreseeable.
To the fullest extent permitted by law, PartyNow’s liability arising directly from a confirmed booking will not exceed the total amount paid or payable under that booking.
PartyNow maintains £5,000,000 Public Liability Insurance. Evidence of insurance may be provided upon reasonable request.
21. WEBSITE USE
You must not:
Attempt unauthorised access to the website;
Introduce malicious software;
Interfere with website functionality;
Copy or reproduce PartyNow website content without permission; or
Use the website for unlawful purposes.
PartyNow reserves the right to suspend or restrict website access where necessary to protect the website, its users or its business.
22. INTELLECTUAL PROPERTY
All PartyNow branding, logos, photographs, videos, website content, designs, graphics and other original material remain the property of PartyNow or its licensors.
They may not be copied, reproduced, modified or commercially exploited without prior written permission.
23. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Subject to any mandatory consumer rights, disputes will be subject to the jurisdiction of the courts of England and Wales.
24. CHANGES TO THESE TERMS
PartyNow may update these Terms from time to time.
The version applicable to a confirmed booking will normally be the version accepted or in force when the booking was confirmed, unless the parties subsequently agree otherwise in writing.
The current version will be published on the PartyNow website together with its revision date.
25. CONTACT
For questions regarding these Terms or a PartyNow booking:
Before confirming your booking, please ensure that you understand:
50% booking payment — required to secure your date and reserve PartyNow’s resources.
Remaining 50% — payable by the agreed balance deadline.
Cancellation — amounts retained will depend on the timing of cancellation, costs incurred, resources committed, likelihood of re-booking and applicable law.
Venue responsibility — the Client must ensure that the venue provides suitable space, access, power and operating conditions.
Venue or third-party restrictions — PartyNow is not responsible for material restrictions or interference imposed by the venue, guests, contractors or other third parties.
Event-day changes — changes are subject to availability, safety and operational feasibility.
Unused service — reduced guest participation or unused hire time does not automatically create a right to a refund.
Safety — PartyNow may stop the service where equipment, staff or guests are placed at unreasonable risk.
Written confirmation — important changes and arrangements should be confirmed in writing.
By making a booking payment, the Client confirms acceptance of these Terms & Conditions.
